FAQ

We at bilderschmied.com are proud to present "edition one | timeframe", our first collection of 20 high-quality Fine Art images. The list below is intended to be a helpful guide for first time print buyers. If your specific question about buying Fine Art prints from bilderschmied.com is not answered here, don‘t hesitate to email bilderschmied@web.de.

- Payment:

What methods of payment are accepted for purchasing prints from bilderschmied.com?

You can pay by using your Credit Card, PayPal, Apple Pay, Google Pay and more.

Is there a security risk when using the offered payment methods?

No, all offered payment methods use 256-bit encryption and are 100% safe and secure.

- Delivery

Can prints be delivered anywhere in the world?

Yes, delivery is made worldwide to the address specified by the customer.
All shipping is managed by our partner, The Print Space London. Prints will be shipped either from the UK or their German studio in Düsseldorf.

What is the delivery time from order to delivery for your limited edition prints?

When you place an order with us online, it is forwarded to our partner The Print Space London, who handles the printing, as well as the shipping. Orders ship out within 48 hours of your purchase, and will usually arrive within 2-10 working days, depending on your location and the chosen shipping method. If your package hasn't arrived after 14 business days, please contact bilderschmied@web.de - and we will ensure that the print gets to you!

Estimated Shipping Times:
- Europe: 3-10 Business Days (standard shipping) | 2-5 Business Days (DHL Express)
- USA & Canada: 3-6 Business Days (DHL Express)
- Rest of the World: 3-11 Business Days (DHL Express)

What are the delivery costs for your prints?

Good news: Standard shipping throughout Europe is free of charge, regardless of the size of the print you order. Optionally, you can also take advantage of the extremely fast DHL Express service, which we offer for deliveries to European countries for a fee of 19.95 euro - and for free if the cart value exceeds 250,00 euros.

Delivery to non-European countries are carried out by DHL Express only and may be rather expensive, depending on your location. But with an order value of 250,00 euros and above you will qualify for worldwide free (DHL Express) shipping.

How are the limited edition prints packaged?

Prints are shipped in either a reinforced packaging tube or crumble proof packaging to ensure damage-free delivery.

- Limited Edition

What does limited edition mean?

Limited edition prints are only ever produced in strictly limited numbers. For ”edition one | timeframe” these numbers are as follows:

- Small prints: 50 pieces
- Medium prints: 25 pieces
- Large prints: 10 pieces

How do I know that my print is a legit one?

Each print from bilderschmied.com comes with a unique certificate of authenticity. It provides the name of the image, the edition number, production date, certificate number and a hologram authentication patch that is matched by a unique number on both the print and certificate.

If the website indicates a print is sold out, what does that mean?

'Sold Out' means that this specific print is no longer available. Once the prints sell out in each size, they will never be available again.

- Quality

On which kind of paper are the images printed on?

All images of ”edition one | timeframe” are printed on "Hahnemühle Photo Rag" (308 GSM), one of the most appreciated fine art papers.

This white cotton artist’s paper, with its characteristic, wonderfully soft feel, boasts a lightly defined felt structure, lending each artwork a three-dimensional appearance and impressive pictorial depth. This acid- and lignin-free classic produces not only outstanding prints that feature brilliant colours, deep blacks, striking contrasts and perfect reproduction of detail, but also meets the most exacting requirements for age resistance.

How long will my print look that good? Will the colors fade after some time?

With the paper and the print there are basically two criteria for ageing, but there is no need to worry for the next 80 to 200 years.

The Hahnemühle Photo Rag paper we use is extremely resistant to ageing in compliance with DIN 6738 and offers the highest life expectancy of several hundred years. The permanence of the print, i.e. the colour adherence, is dependent on various environmental factors like humidity, temperature or exposure to direct sunlight. With our Giclèe printing process you will get 80 years life expectancy in average daylight conditions - and 200 years if the prints are stored in the darkness of an archival box.

What does Giclée print mean?

Giclée is the name given to an extremely high quality ink-jet printing process that produces beautiful art prints that last much longer than those produced using traditional printing techniques.

- Satisfaction Guarantee

What is the returns policy at bilderschmied.com?

We are truly confident that you will love your print(s). They will uphold the test of time and will be a wonderful piece of art for your home or office. Since we offer a 100%-satisfaction guarantee, you donˋt take any risk by ordering from bilderschmied.com:

- Prints which have been damaged in transit will be replaced by bilderschmied.com for free.

- If you are, contrary to our expectations, not satisfied with your ordered print, we will happily either replace your print order with another print of equal value from bilderschmied.com, or refund your payment completely.

Please refer to our Terms & Conditions section for further details.

- Framing & Matting

How do I find a frame that matches my ordered print?

That won’t be a problem, since all our prints come in standard aspect ratios for easy, universal framing options. For your convenience we have created a Sizing Guide with recommendations for frames matching your print.

Do you think I should use a mat for my print?

Although you don’t have to, we strongly recommend matting your print. Not only does the mat help highlight the artwork, it also acts as protection, because the glass or acrylic does not come in direct contact with the print. The chart you can find in our Sizing Guide will help you to find the perfect mat size.

I have never framed an image before, let alone matting one. Is it hard?

Not at all. Have a look at our framing tutorial to see how easy it is actually.

- Sustainability Measures

Is my print order environmental friendly?

We at bilderschmied.com are very proud to say that our prints are sustainably packaged and carbon neutral from end-to-end of the production cycle. This was only made possible by the amazing efforts of our print studio partner The Print Space, who have worked incredibly hard to carefully inspect every stage of their printing and shipping process:

- Carbon neutral printing process
- Recyclable packaging and envelopes
- Recyclable cardboard stiffeners to protect your print in transit
- Paper tape made from 100% recycled fibres
- 100% recycled polypropylene corner protectors
- Recyclable bio-polyethylene frame protection
- Biodegradable bubble wrap

You can read more about their sustainability measures here.

- Social Purpose

Why does bilderschmied.com donate 10% of its revenue to charity?

Marcus Danz: „Working full-time with mentally handicapped children and young people, as well as travelling and photographing all over the world, I am aware of how privileged my life is. With my modest contribution, I want to support some of the people whose lives are not always that easy."

Where exactly will the 10% end up now?

It was important to us to support a local initiative that Marcus Danz, a full-time curative education nurse, can relate to. After careful consideration, we decided to donate the money to the André-Streitenberger-House in Datteln. Here, 7 long-term ventilated children and adolescents found a cosy home in a familiar atmosphere - and thus a liveable alternative to the sterility of a regular intensive care unit.
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